Comments on: Rogers and their idiocy with Android

By: b@rinthus

b@rinthus — Thu, 04 Mar 2010 13:37:24 +0000

You know it’s funny, Rogers will allow the use of third party phones on thier network, check the FAQ’s section of the support site:

Will Rogers accepts to activate GSM phones sold by other companies ?

Yes. However, you should be aware of the following:

In addition to possibly being locked” to your network of origin, phones and other GSM/GPRS devices purchased from other carriers may not be fully compatible with the Rogers Wireless network and services and may not work reliably or have full functionality. We will not be able to properly support and service any wireless device that has not been specifically designed to operate on the Rogers Wireless network.

Rogers Wireless also cannot guarantee that any services other than GSM voice will operate as expected. Data, Voicemail Waiting Indicator, Over the Air and other services may not be available or supported due to the choice of hardware. Services that will or will not work cannot be defined exactly, due to the breadth of GSM 1900MHz hardware available worldwide.

So if Rogers will allow the use of completely different phones, then they should also be capable/compelled to allow the use of phones running different/newer/mod’d firmware, with the same “we can’t support you” caveats, however in most cases if people are savvy enough to change their phones firmware, they are prolly capable of getting support (and prolly superior support as well) from somewhere other then RCI…..

By: 4r4nd0mninj4

4r4nd0mninj4 — Wed, 24 Feb 2010 08:20:16 +0000

Odd, I was running that operating system with that “fix” on Rogers network with no issues what so ever for over six months. It was not until Rogers cut off my data that I had to call in for tech support….like 6+ times over the course of the last month…and I still don’t have my data back. Some time between Sunday night and now that waver finally got fixed so maybe I’ll see data in a day or so. Still waiting for a call back from Rogers tech and from someone from the office of the president. I know that if Bell or Telus or any other company gets the Nexus One, I’ll be giving Rogers the single digit salute and taking my $84+ elsewhere. I signed on for network reliability and so far this extended down time is unacceptable. No wonder Rogers is getting sued left right and center for false advertising.

By: RogersMary

RogersMary — Wed, 10 Feb 2010 14:33:43 +0000

Hi Colin – As I’ve commented via Twitter, this update is about customer safety and ensuring customers have either the Rogers HTC Dream or Magic download this important bug fix to ensure 911 calls complete.

The fix you reference above was a device running a different operating system on a different network.

Also, to your point that Rogers “wasn’t paying HTC for further upgrades” let me clarify that it was HTCs decision not to upgrade the device, which is on their website. We pushed on behalf of our customers and they ultimately agreed to provide an update for Dream and an update with Sense UI for Magic, which will also receive a 2.1 upgrade by mid-year.

I appreciate your frustration but our priority is customer safety and we are taking necessary precautions.

Thanks for your time — I’ll be in touch via Twitter as well.